Refund Policy

Last Updated: June 1, 2025

Kalagen AI credits are digital goods. As a general rule, purchases are non-refundable. However, we believe in being fair — read the exceptions below. If you have a genuine issue, please contact us before assuming you cannot get a resolution.

When You Are Eligible for a Refund

  • Your payment was charged but credits were never added to your account due to a technical error
  • You were charged twice for the same order
  • A generation failed to complete (e.g., returned an error) and credits were deducted — we will restore the credits, not issue a cash refund
  • You contact us within 7 days of purchase and have used zero credits from the pack purchased

When Refunds Do Not Apply

  • Credits that have been partially or fully used
  • Dissatisfaction with the style or quality of generated images (we encourage you to try the free tier before purchasing)
  • Accidental purchases where credits have already been used
  • Account termination due to violation of our Terms of Service
  • Requests made more than 7 days after purchase

Failed Generation Credit Refunds

If a generation fails mid-process and credits were deducted, we will restore those credits to your account. This is automatic in most cases. If credits were not restored automatically:

  1. 1. Take a screenshot of the error message and your credit balance
  2. 2. Contact us at support@kalagen.ai with your account email and the approximate time of the failed generation
  3. 3. We will investigate and restore credits within 24 hours

How to Request a Refund

Email us at support@kalagen.ai with:

  • • Your registered email address
  • • Order ID or Razorpay payment ID (found in your billing history)
  • • Reason for refund request
  • • Any relevant screenshots

We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–7 business days depending on your payment method.

Have a billing issue? We're here to help.

Contact Support